Refund and Returns Policy
Refund and Returns Policy – Marwanko
Phone: +1 323 723 3273
Email: Marwan1271986@icloud.com
Overview
At Marwanko, we want you to shop with confidence. Our refund and returns policy lasts 30 days from the date of purchase.
If more than 30 days have passed, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return:
-
The item must be unused and in the same condition you received it.
-
It must be in the original packaging.
Non-returnable items include:
-
Gift cards
-
Downloadable software or digital products
-
Health and personal care items
-
Perishable goods (such as food, flowers, newspapers, or magazines)
-
Intimate or sanitary products
-
Hazardous materials, flammable liquids, or gases
To complete your return, we require a receipt or proof of purchase.
Please do not send your product back to the manufacturer.
Partial Refunds
Partial refunds may be granted for:
-
Books with obvious signs of use
-
Opened CDs, DVDs, software, or games
-
Items not in their original condition, damaged, or missing parts not due to our error
-
Items returned more than 30 days after delivery
Refund Process
-
Once we receive and inspect your return, you will be notified by email.
-
If approved, your refund will be processed and applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Re-check your bank account.
-
Contact your credit card company.
-
Contact your bank (processing may take time).
If you’ve done all of this and still have not received your refund, please contact us at Marwan1271986@icloud.com.
Sale Items
Only regular-priced items are refundable.
Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
For exchange requests, please email us at Marwan1271986@icloud.com with details.
Gifts
-
If an item was marked as a gift and shipped directly to you, you’ll receive store credit once the return is processed.
-
If the gift was sent to the purchaser first, the refund will go directly to the gift giver.
Shipping Returns
To return your product, please contact us first at Marwan1271986@icloud.com for instructions.
-
Customers are responsible for shipping costs.
-
Shipping costs are non-refundable.
-
If you receive a refund, the return shipping cost will be deducted.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee receipt of returned items without tracking.
Need Help?
If you have any questions about refunds and returns, contact us:
📞 +1 323 723 3273
📧 Marwan1271986@icloud.com